Frequently Asked Questions
What is Accessibility Services?
Accessibility Services advocates for and facilitates equal access to educational opportunities for students with qualified disabilities.
What is “a qualified disability?”
A qualified disability is “a physical or mental impairment that substantially limits one or more of the major life activities.” Disabilities include physical and mental impairments which may include but are not limited to vision, hearing, mobility, learning systemic, psychiatric, and brain injury.
How would I know if I have a qualified disability?
A qualified disability is one that has been documented by an appropriate professional. If you think that you might have a qualified disability, please contact Accessibility Services. Referrals can be made to appropriate professionals to assess for disabilities.
What is the purpose of documentation?
Documentation is used for the purpose of assessing reasonable accommodations; it must both establish disability and provide adequate information on the limitations resulting from the disability so that effective accommodations can be identified.
What are some potential academic accommodations?
Depending on the student’s documentation, the following accommodations may apply:
- Extended time (1.5 times): The student may have 1.5 times the amount of time given for a test or quiz. For example, if the class is given 50 minutes to complete a test in class, the student with accommodation would be permitted to use 75 minute to complete the test.
- Distraction-free, test-taking environment: The student contacts disability services coordinator via email (copying the instructor) to arrange to take the test in a separate, distraction free environment. The test/quiz may be scheduled during the class period or at a separate time if extended time is allowed.
- Alternate test formats: Alternatives may include allowing the student to provide answers orally to the instructor, record answers on cassette tape and give you the tape, have a scribe write their answers, etc.
- Audio record lectures: Students may choose to record lectures for their own study purposes.
- Allow frequent breaks: Student may need to get up and walk around. The student understands that he/she need to be careful not to disrupt class.
- Closed Captioning for videos: Whenever possible, use materials that include closed captioning.
- Accompanied by a service animal: The student may be accompanied by a service animal. The animal is not a personal pet; it performs specific tasks to aid and assist the student. Please do not acknowledge or pet the animal; it is working. The student understands that the presence of the animal must not disrupt class. If disruption occurs, the student knows to remove the animal. (For a definition of a service animal, please refer to the Accessibility Services Handbook.)
- Alternate Format: Text with digital audio: The University holds a membership to a library of textbooks available in audio format. Students receive an account to access materials they can download and play from the personal laptop, MP3, and/or mobile device. Students may be encouraged to purchase a print copy as well.
How do I arrange for reasonable accommodations?
Contact Accessibility Services. The determination of accommodations is an interactive process. The designated Accessibility Coordinator will guide you through the process and help you coordinate accommodations with your professors. The University will make every effort to incorporate the individual student’s suggestions when considering an appropriate accommodation, but the University may not necessarily implement the student’s first-choice accommodation.
What if I have a physical disability and my class is scheduled on the 2nd or 3rd floor of a building without an elevator?
Certain buildings on campus are not ADA compliant, but the University is committed to making education accessible to all students. Therefore, if you have a physical disability that hinders you from navigating stairs, contact Accessibility Services. You may be asked to provide a doctor’s note explaining your condition. Classroom changes for accessibility issues are processed through Accessibility Services.
Where is the Accessibility Services office?
The Accessibility Services office is located on the first floor of the Pomajevich Faculty Building, Room 116. Please check in at the front desk.
Who is the primary contact person for Accessibility Services?
Bethany Dilla serves as the designated Accessibility Coordinator. She can best be reached via e-mail or by phone 541-684-7282.
What is the response time for voice mail messages and emails?
Accessibility Services will respond to phone messages and emails within 24 hours.
Students with disabilities or conditions who have requested accommodations, modifications, and/or adjustments and who believe that they have been discriminated against on a basis of their disability or condition, or who are dissatisfied with the accommodations provided should:
- Notify the Vice President for Academic Affairs. The Vice President for Academic Affairs will work with University personnel and the student to informally resolve disagreements about recommended accommodations.ork with University personnel and the disabled student to informally resolve disagreements about recommended accommodations.
- If the Vice President for Academic Affairs is unable to resolve the matter informally, or the disabled individual is not satisfied with the resolution, the individual may file a Complaint of Discrimination. The complaint must be in writing and should include: the student’s current disability documentation, the reason for the complaint, and the means by which the student may be contacted. The student’s complaint will be responded to in writing by the Vice President for Academic Affairs within three business days.
- If the student disagrees with the conclusion of the Vice President for Academic Affairs, the student may appeal to the University’s formal Grievance Committee. Such an appeal must be made within 30 days of the Vice President’s written communication regarding the formal grievance. The Grievance Committee will respond to the student in writing within 10 business days of hearing the student’s grievance.
- An individual who files a complaint in good faith shall not be subjected to any form of retaliation by the University. An individual may file a complaint alleging retaliation.
Important phone numbers and points of contact regarding the Americans with Disabilities Act:
Vice President for Academic Affairs
Northwest Christian University
828 E. 11th Ave.
Eugene, OR 97401
Office for Civil Rights
U.S. Dep’t of Education
Jackson Federal Building
915 Second Ave., Rm 3310
Seattle, WA 98174
U.S. Department of Justice
Washington D.C. 20210